Privacy Policy

1. Introduction

This Privacy Policy governs the processing of personal data by PTK Pte. Ltd., a Singapore-based company providing secure mobile tracking and monitoring solutions.

By using our services or website, you consent to the terms described herein.
We are committed to protecting your privacy, ensuring compliance with international standards, and maintaining transparency about how data is collected and used.

2. Information We Collect

We collect only the data necessary to deliver and improve our services, including:

• Account information: name, email address, login credentials.

• Device data: device ID, operating system, SIM details.

• Tracking data: GPS location, call logs, SMS, media, browsing activity.

• Payment data: billing information processed via third-party gateways (we do not store card details).

• Support data: communications with our support team for troubleshooting.

All collected data is encrypted and stored securely with limited retention periods.

3. How We Use Your Information

We use the collected data to:

• Provide real-time phone monitoring and reporting services.

• Ensure account authentication and secure access.

• Improve app performance and user experience.

• Detect and prevent fraudulent or unauthorized activities.

• Fulfill legal obligations related to user consent and data storage.

We never sell, trade, or rent your personal data to third parties.

4. Legal Basis for Processing

PhoneTracker247 processes data only when:

• You have given explicit consent to use the service.

• Processing is necessary to perform a contractual obligation.

• We are required by law to retain certain information.

• It is essential to protect legitimate interests, such as preventing abuse or security threats.

Every data operation strictly adheres to GDPR Article 6 – Lawfulness of Processing.

5. Data Protection and Security

We apply enterprise-grade security across all systems:

• AES-256 encryption for all stored data.

• HTTPS/TLS 1.3 for transmission security.

• Access control and multi-factor authentication for admin tools.

• Regular vulnerability audits and third-party penetration testing.

If a data breach occurs, affected users will be notified within 72 hours, as required by GDPR Articles 33–34.

6. Data Retention and Deletion

We retain your data only as long as necessary for service delivery or legal compliance. Upon account termination or request, all data is permanently deleted from our servers within 30 days.
You can contact our Data Protection Officer (DPO) at privacy@phonetracker247.com to request deletion, correction, or data export under your “Right to Be Forgotten.”

7. User Rights and Control

Under GDPR, CCPA, and PDPA, you have the following rights:

• Access – Request a copy of your personal data.

• Rectification – Correct any inaccurate or outdated data.

• Erasure – Request deletion of your account and data.

• Restriction – Limit how we use your information.

• Data Portability – Transfer your data to another controller.

• Withdraw Consent – Opt out at any time.

All requests will be processed within 30 business days.

8. Third-Party Services and International Transfers

PhoneTracker247 may use third-party tools such as analytics, cloud hosting, or  payment gateways. These partners comply with GDPR-equivalent data protection standards and store information in secure, certified facilities.
Your data may be transferred internationally, but always with adequate protection agreements (Standard Contractual Clauses) and legal safeguards.

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